We want players to have a fair experience with Questner. This Refund Policy explains when refunds may be available and how to request one.

Monthly subscriptions

If you have a monthly Questner subscription and are not satisfied with the service, you may contact us at contact@questner.ai to request a refund for your most recent monthly subscription payment.

Refunds are reviewed on a case-by-case basis and are issued at our sole discretion, unless required by applicable law.

We may approve a refund if, for example, you unintentionally continued your subscription after you stopped using Questner. This means you were charged after your last period of active use and did not continue using the paid service after the renewal.

There are no refunds for partially used subscription periods. If you cancel your subscription, you will normally keep access to your paid plan until the end of the billing period you already paid for.

Free trials

Questner may offer a free trial before a paid subscription begins. If you do not want to be charged, you are responsible for cancelling your trial before it ends.

If your free trial converts into a paid subscription and you did not actively use Questner after the charge, you can contact us at contact@questner.ai and we may review the payment for a possible refund.

Message top-ups

Individual message top-ups are non-refundable once purchased.

Top-ups are used only after the monthly subscription messages have been used. If a refund is issued for a subscription or payment, any unused messages or top-ups connected to that payment may be removed from the account.

Annual subscriptions

If Questner offers annual subscriptions, annual subscription payments may be refundable only if the refund request is made within 30 days of purchase.

Annual plan refunds are calculated based on the number of annual subscription messages already used. For example, if an annual plan includes 36,000 messages and you have used 90% of those messages, you may only be eligible for a refund of up to 10% of the annual subscription price.

Once more than 30 days have passed from the purchase date, annual subscriptions are generally non-refundable, unless required by applicable law or approved at our sole discretion.

We may refuse or reduce a refund in cases of unusual usage, repeated refund requests, suspected abuse of the service, or other account activity that suggests the refund policy is being misused.

If a refund is issued, any unused annual subscription messages connected to that payment will be removed from your account.

Nothing in this section limits any non-waivable refund rights you may have under applicable law.

How to request a refund

To request a refund, please email us at contact@questner.ai.

Your request should include:

• The email address connected to your Questner account
• The payment or transaction details, if available
• A short explanation of why you are requesting a refund

We may ask for additional information to review your request.

Access after refund

If a refund is issued, you will no longer have access to the paid service, messages, top-ups, or subscription period covered by that refund.

Refund abuse

We reserve the right to refuse refund requests in cases of repeated refund requests, unusual activity, abuse of the service, or significant usage after purchase.

Changes to this policy

We may update or change this Refund Policy from time to time. Any changes will apply from the date the updated policy is posted.

Nothing in this Refund Policy limits any non-waivable refund rights you may have under applicable law.